Support Admin – Remote

Job Responsibilities/Objectives:

• Coordinate with customers via email to schedule work, ensuring compliance with our contractual requirements
• Maintain accurate records of scheduled work and service requests.
• Monitor email and ticket queues and allocate resources effectively to meet service level agreements.
• Provide timely updates to customers regarding the status of their requests and work scheduling.
• Collaborate with the support team to ensure smooth workflow and timely resolution of issues.
• Assist in generating reports and analysing data related to scheduling and ticket management.
• Identify areas for process improvement and implement solutions to enhance efficiency and customer satisfaction.

Required Skills/Experience

The ideal candidate will have the following:

• Previous experience in a support coordination or scheduling role preferred.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and team members.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple deadlines effectively.
• Self-starter who can work independently with minimal supervision.