Operations Administrator – Remote

SALARY – £25 000 – £28 000 +bonus

Responsibilities:

• Manage the end-to-end pension finding process, ensuring a seamless and efficient experience for our customers.
• Communicate regularly with customers to keep them informed of progress regarding their pension search.
• Conduct independent research to identify and verify the details of relevant employers and any associated pension schemes.
• Conduct outbound calls to pension providers and employers.
• Ensuring information about our customer’s pension is accurately recorded and communicated.
• Provide feedback on current processes and contribute to the ongoing improvement of our operations.

Looking for:

• Have a goal-oriented mindset with a focus on achieving targets and delivering results.
• Can work independently, often autonomously, managing tasks and responsibilities with minimal supervision.
• Have demonstrable experience in quickly adapting to new processes and systems.
• Willingness to go the extra mile during peak periods to ensure timely completion of tasks and meet business demands.
• Have exceptional organisational skills and are able to prioritise their workload effectively.
• Are passionate about providing high-quality customer service.
• Have the confidence to independently drive results, take initiative, and share ideas with the team.
• Very hardworking, adaptable and willing to wear different hats, taking on various roles and responsibilities as needed across the operations team.
• Have superb communication skills, are able to work effectively with a small team, and are able to communicate information accurately and efficiently.
• Are detail-oriented, and are able complete tasks thoroughly.