Role: Customer Service Representative
Reports in to: Customer Care Lead
Location: Remote
UKLASH is an innovative and award-winning beauty brand. It’s taken the beauty world by storm, revolutionising the lash and brow category to become the UK’s biggest and one of the world’s fastest-growing lash product brand.
Responsibilities
- Connect with the UKLASH customers across our platforms (email, Instagram, Facebook, Tiktok) and provide best-in-class customer experience;
- Manage customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
- Connect with our warehouses on a daily basis to resolve logistic-related queries;
- Become an expert on UKLASH products and be able to help convert leads into customers;
- Support the customer service lead in providing insights and sharing customer feedback with the wider UKLASH team.
Required skills and experience
- Min. 1-2 years of experience in customer service in the cosmetic industry
- E-commerce / online business experience is a must
- Experience in Shopify and CRM tools like Zendesk, Gorgias
- A quick learner, able to work in a fast-paced environment
- Detail oriented & organised with impeccable written & verbal communication skills (English)
- A strong problem solver and critical thinker who can work independently and handle several tasks at the same time
- A team player with a positive, can-do attitude. We’re a small, devoted team, there is no task that is too small!
At UKLASH we believe that a great team is made up of people from a wide variety of backgrounds, beliefs and experiences. We are an inclusive employer and will not discriminate on the grounds of race, colour, age, national origin, religion, sexual orientation, gender identity and/or expression or disability. If you share our values and want to help make a difference, we’d love to hear from you.