Customer Service Administrator – Remote

Customer Service Administrator (Remote, UK-Based)

Location: Home-based (UK only)

Hours: Mon–Fri, 37.5 hrs/week + 1 weekend every 8–10 weeks (paid overtime)

All equipment & full training provided

Are you passionate about helping others and making a real difference? Join our award-winning team as a Customer Service Administrator, supporting elderly and vulnerable individuals to live independently and safely at home.

What You’ll Do:

• Help customers get the most from their care technology
• Spot and resolve issues with underused devices
• Analyse usage data to improve service
• Book tech visits and manage stock
• Collaborate with social workers, NHS, and local authorities
• Keep accurate records in Salesforce

What You’ll Bring:

• Excellent communication and people skills
• Strong Excel and Salesforce experience
• Organised, self-motivated, and proactive
• Comfortable working independently in a fast-paced environment
• Awareness of safeguarding (training provided)
• DBS check required

Why Join Us?

✅ Full training and ongoing support with no commute to worry about

✅ Make a real impact in people’s lives

✅ Be part of a growing, caring, and innovative team

Ready to make a difference? Apply now or share with someone who’d be a great fit!